Frequently Asked Questions

Please read our FAQ before sending us a message.

Vngood sales and services OnSite keeps things simple with free delivery on all orders over $250 regardless of the day and delivery window. 

  • Standard delivery: $15
  • Express delivery: $25

Bank Transfers

As the name implies, bank transfers involve payment transfer from one bank account to another. It is a common payment method in Europe and Asia.

  • Advantages: Safe; can be disputed at the bank; can verify the legitimacy of bank account and its owner.
  • Disadvantages: Slow — the merchant will have to verify the customer’s payment before sending out the goods, which can take a while since there are banks without instant transactions.

Stripe

Stripe is one of the top online payment services for both large and small businesses alike. Besides ecommerce stores, it’s also a recommended ecommerce payment system for subscription sites because of its ability to set up recurring payments.

  • Advantages: Can set up recurring payments.
  • Disadvantages: Limited availability; setup is not as easy as PayPal’s.
  • Accepts: Digital wallet payments (Apple Pay, Google Pay, Grab Pay, Alipay, and Microsoft Pay), credit cards, and debit cards for both online and in-person payments.

Same state: Up to 4 business days (depending on origin and destination)

Interstate: 3-6 business days (depending on origin and destination)

Domestic delivery times – Australia Post (auspost.com.au)

Shopping online is one of the most convenient things that modern technology has afforded us. For shoppers who don’t like the hassle of walking around crowded places or lining up in long queues, online shopping is the best alternative to shopping malls and other public venues. Additionally, in recent years, shopping online has become much more convenient via mobile payment solutions. But while you may enjoy scouring the Web for cheap deals in the comfort of your home, your shopping accounts and financial transactions could be compromised by countless prying eyes. Due to the nature of e-commerce and the thousands of options for online shops, it can sometimes be hard to tell if you’re dealing with a legitimate merchant or a bogus one.

Just as shoppers need to take security measures when shopping in brick-and-mortar stores, online users should also be aware of the risks involved when it comes to online transactions. Ideally, we all think of securing our credit card information, and that’s good. But that’s not the only privacy concern we should think of.

In light of Data Privacy Day, we underline the importance of protecting your privacy when it comes to shopping online. Web threats are no longer limited to malware and scams. Attackers know that the more you do any online activities, you also increase the risk of revealing more information about yourself, especially when you’re looking to make a purchase. Hence, searching for items alone could lead you from one website to another, and this increases the chance of stumbling upon a malicious one.

Now that data breaches and incidents of hacking and identity theft are becoming more common, online shoppers should protect themselves against likely attacks that could threaten their privacy. There are a number of different methods that can be used to invade a user’s privacy, and sooner or later, an unaware user is bound to run into threats such as phishing, online scams, spam, Internet fraud, and malicious URLs. Here are general tips on how to secure and maintain your privacy and security when shopping online:

  • Double-check URLs – if you hadn’t already bookmarked your favorite shopping site’s payment page, and still rely on typing in names, always double check the URL as cybercriminals can easily replace payment pages and apps with fake ones. One way to tell if a site is secure is by checking the security lock indicator (HTTPS instead of HTTP). The former means a secure one.
  • Use an official online shopping app – if you’re an avid mobile shopper, make sure to use the official online shopping app and avoid third-party apps for secure transactions.
  • Always use strong and secure passwords – attackers can easily hack online accounts including banking and social accounts. Since these accounts contain sensitive and personal details, it’s important that you use unique hard-to-crack passwords across all devices and change them regularly.
  • Use a secure network – if you’re using a mobile device to pay, make sure that you are using the official payment app, and that you’re accessing a secure and private network.
  • Think before you click – being scammed online could translate to an eventual invasion of your privacy. Before you click on unverified posts, messages, or ads, think twice and stay away from suspicious-looking offers. They’re most likely used as bait to lead you to phishing sites among others. Check with official sites rather than relying on social media posts.  

You can improve order processing by implementing systems, manual or automated, that help ensure accuracy, timeliness and smooth customer relations. Technology-centric systems can virtually eliminate human error while simplifying processes. This can help customers receive accurate orders quicker, thereby improving customer satisfaction.

After an order is placed, it will appear as “processing.” This means the order is in the process of being picked, packed and prepared for shipment. Some order processing systems will notify customers during each step of the process, from order placement to delivery.

The order fulfillment process involves these six key steps:

  1. Receiving: Accepting incoming inventory from a manufacturer or supplier.
  2. Inventory storage: Storing and organizing stock, usually in a way that aims to facilitate the picking process and keep the warehouse organized.
  3. Picking: Finding and collecting ordered items to prepare them for shipping.
  4. Packing: Putting orders in packaging with sufficient protection, either in custom-branded or standard shipping boxes.
  5. Shipping: Sending the finished packages either directly to customers or to third-party carriers for delivery.
  6. Customer support: Ensuring that the customer is satisfied and, if not, processing returns and/or refunds as necessary.

We generate the invoice automatically after shipping the order and send it to you to the email provided in your order.

If you have registered on our website, you can also find your invoice in “Invoices”. If you do not have an account with us, please contact us providing the order number or the email used to place the order.

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